May 2021
Welcome to Mooverr.com.
The following terms of service (these “Terms of Service”), govern your access to and use of the Mooverr website and mobile application, including any content, functionality and services offered on or through www.Mooverr.com or the Mooverr mobile application (the “Site”) by Mudian Ltd. (85 Great Portland Street, London, England, W1W 7LT) and its subsidiaries are collectively referred hereto as “Fiverr” “we” or “us” and “you” or “user” means you as an user of the Site.
Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Mooverr Payment Terms, found here (“Payment Terms”), which is incorporated herein by reference. If you do not want to agree to these Terms of Service, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.
This Site is offered and available to users who are 18 years of age or older. If you are under 18 you may not use this Site or the Fiverr services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.
The original language of these Terms of Service, as well as all other texts throughout the Site, is English. Mooverr makes available this translation for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.
Key Terms
Buyers are users who is in need of personal shopping on Mooverr
Runners are users who offer to purchase products or carry out personal shopping on Mooverr
Account is XXX
Orders are the formal agreements between a Buyer and Runner after a purchase was made from the Runners Page.
Gigs personal shopping
Overview
Only registered users may buy and sell on Mooverr. Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
Products on Mooverr may be offered at a base starting price of $5. Some Products are offered at a base price of more than $5 as determined by the Seller.
Buyers pay Mooverr in advance to create an order (see Payment Terms).
Orders are purchased through the Order button found on a Runner’s page or through a product Offer.
For fees and payments please read the Payment Terms
Runners must fulfil their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Runners’ reputation and status.
Users may not offer or accept payments using any method other than placing an order through Mooverr.com.
Mooverr retains the right to use all published products delivered for Mooverr marketing and promotion purposes.
We care about your privacy. You can read our Privacy Policy here.
Users undertake to comply with Mooverr’s Community Standards, which are a set of behaviour rules and guidelines, applicable to the Mooverr’s marketplace in addition to these Terms of Service, as updated from time to time.
Runners
Basics
Runners must create an account or profile with Mooverr to allow Buyers to purchase Products.
Runner Accounts would be required to set up verifiable bank account details for the purposes of receiving payment.
Pictures Uploaded by Runners should be captured by the Runner who uploads them. Uploading pictures of products captured by others, stock images or images of already existing pictures is a violation of these terms.
Products must be properly described with accurate sizes, material, price and location clearly provided by the runner.
Items should be shipped within 72 hours of purchase and it is the responsibility of the runner to provide tracking details and update the status of the shipment.
Buyers
Basics
You may not offer direct payments to Runners using payment systems outside of the Mooverr platform.
Mooverr retains the right to use all publicly published delivered works for Mooverr marketing and promotional purposes.
Buyers may request a specific service from the Live shopping feature on the app. Services requested on Mooverr must be an allowed service on Mooverr. Please see the guidelines on approved services. Users should refrain from using the Live shopping feature for any purpose other than looking for services on Mooverr.
Purchasing
Please refer to the Payment Terms for making Payments through the Mooverr platform and to learn about fees and taxes.
In addition, Buyers can request a Custom Order which addresses specific Buyer requirements, and receive a Custom Offer from Runners through the site or through Mooverr Anywhere.
You may not offer Runners to pay, or make payment using any method other than through the Mooverr.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
Orders
Cancelling Orders
Live Shopping
Mooverr Live shopping is a feature that allows Buyers to request Runners in shopping district around the world using the Live Shopping feature on Mooverr.
Services offered through Live shopping must comply with our Terms of Service and our Community Standards.
Users accessing and purchasing from a Mooverr Live Shopping that are not already members of Mooverr, will be required to register with Mooverr to create an Order.
Sellers are required to deliver proof of completion of services in the Order Page. Please see our Orders section for further details.
Communication for handling Orders should be performed on Mooverr, through the Order Page. Users who engage and communicate off of Mooverr will not be protected by our Terms of Service and are in Violation of this terms of service.
Please see “Commissions” in this terms for detail breakdown on Live Shopping Commissions calculation.
Commission.
Non-Permitted Usage
Adult Services & Pornography – Mooverr does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behaviour & Language – Communication on Mooverr should be friendly, constructive, and professional. Mooverr condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Gigs or orders.
Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a gig must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of products to the Buyer. Any users who engage and communicate off of Mooverr will not be protected by our Terms of Service.
Profile – You may not create a false identity on Mooverr, misrepresent your identity, create a Mooverr profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Mooverr reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
Intellectual Property Claims – Mooverr will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use – You may not use Mooverr for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts – To prevent fraud and abuse, users are limited to one active Mooverr account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Mooverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Mooverr’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.
Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on Mooverr. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts – You may not buy or sell Mooverr accounts.
Proprietary Restrictions
The Site, including its general layout, design and content, is exclusively owned by Mooverr and protected by copyright and trademark law. Mooverr, Gig® and Gigs® are all registered trademarks owned exclusively by Mooverr. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) modify or create derivative works; (iv) remove any copyright notice, identification or any other proprietary notices, or; (v) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site. Users also agree not to permit or authorize anyone else to do any of the foregoing.
Feedback Rights
To the extent that you provide Mooverr with any comments, suggestions or other feedback regarding the Mooverr platform or the Site as a whole, as well as other Mooverr products or services (collective, the “Feedback”), you will be deemed to have granted Mooverr an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. Mooverr is under no obligation to implement any Feedback it may receive from users.
Confidentiality
Runners should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Runners for the purpose of executing a gig, and to protect such confidential information from unauthorized use and disclosure. Therefore, Runners agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Runners specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for executing the requested gig and (vi) not to copy or reproduce any of the information without the Buyer’s permission.
General Terms
Mooverr reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service and/or our Community Standards or due to any illegal or inappropriate use of the Site or services.
Violation of Mooverr’s Terms of Service and/or our Community Standards may get your account disabled permanently.
Users with disabled accounts will not be able to run or buy on Mooverr.
Users who have violated our Terms of Service and/or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
Users have the option to enable account Security features to protect their account from any unauthorized usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
Disputes should be handled using Mooverr’s dispute resolution tools (‘Resolution Centre’ on the order page) or by contacting Mooverr Customer Support.
Mooverr may make changes to its Terms of Service from time to time. When these changes are made, Mooverr will make a new copy of the terms of service available on this page.
You understand and agree that if you use Mooverr after the date on which the Terms of Service have changed, Mooverr will treat your use as acceptance of the updated Terms of Service.
User Generated Content
User Generated Content (“UGC”) refers to the content added by users as opposed to content created by the Site. All content uploaded to Mooverr by our users (Buyers and Runners) is User Generated Content. Mooverr does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the Mooverr platform, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
All content uploaded by a Runner for the purposes of completing a gig must be original photos captured by the runner. By uploading content for the purpose of completing a gig the runner represents that they own this content or have the permission, power and necessary authority to to upload such content.
Furthermore, Mooverr is not responsible for the content, quality or the level of service provided by the Runners. We provide no warranty with respect to the Gigs, their delivery, any communications between Buyers and Runners. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.
By offering a service, the Runner undertakes that he/she has sufficient permissions, rights and/or sell or resell the product that is offered on Mooverr.
Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER Mooverr NOR ANY PERSON ASSOCIATED WITH FIVERR MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation on Liability
IN NO EVENT WILL Mooverr, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.